Refund policy


Custom Tailored Orders – Refund & Exchange Policy

Because custom-tailored orders are specially made according to the customer’s individual measurements, preferences, and specifications, all custom-tailored orders are final sale and are not eligible for refunds, returns, or exchanges. Once a custom order has been confirmed and production has begun, it is specifically prepared for the individual customer and therefore cannot be resold as a standard item.

We strongly recommend that customers carefully review and confirm all measurements, customization details, color selections, and other specifications before placing their order.

However, if the product received is defective, damaged, or has been made incorrectly due to an error on our part, customers must contact us and submit a return request within 24 hours of receiving the order. The request must include relevant details and clear supporting photographs of the issue. Requests submitted after the 24-hour period may not be eligible for review or resolution.

In such cases, we will review the issue and, where applicable, offer an appropriate resolution.

Please note that issues arising from incorrect measurements, customization details, or other information provided by the customer will not be considered manufacturing defects and will not qualify for a refund, return, or exchange.


Lifetime Warranty Program – Terms & Conditions

  1. Overview of the Lifetime Warranty Program

The Lifetime Warranty Program (“Program”) is an optional paid add-on available at the time of purchase. By opting into this Program, the customer becomes eligible for extended after-sales support and limited replacements or repairs for their leather jacket, subject to the terms outlined below.

This warranty is valid for the lifetime of the original purchaser and applies only to the specific product for which the Program was purchased.

  1. What the Lifetime Warranty Covers

The Program covers manufacturing defects and workmanship flaws that occur under normal use, including but not limited to:

  • Stitching failure
  • Zipper malfunction
  • Hardware defects (buttons, snaps, hooks)
  • Lining separation
  • Structural leather defects not caused by misuse

Coverage is divided into Major Issues and Minor Fixes as defined below.

  1. Major Issues – Free Replacement

A major issue refers to defects that significantly affect the usability or integrity of the jacket.

Replacement Entitlement

  • Customers are eligible for up to one (1) full product replacements during the lifetime of the warranty.
  • Replacement jackets will be of the same model or closest available equivalent (if the original is discontinued).
  • Replacements are provided free of product cost. Shipping policies are outlined in Section 8.

Claim Process

To initiate a replacement claim, the customer must:

  1. Contact our support team before making any alterations.
  2. Submit clear photographs and/or videos showing the defect from multiple angles.
  3. Provide proof of purchase and warranty enrollment.

All claims are subject to inspection and approval.

  1. Minor Issues – Repairs & Fixes

A minor issue refers to problems that do not compromise the overall structure of the jacket, such as:

  • Zipper fixes
  • Button or snap replacement
  • Minor seam repair
  • Small lining adjustments

Repair Entitlement

  • Customers are eligible for up to two (2) minor repairs under the Program.

Repair Method

  • Repairs may be completed at a local professional repair shop of the customer’s choice.
  • The customer must submit:
    • Before and after photos
    • A valid receipt clearly showing the repair cost

Approved repair costs will be reimbursed up to a reasonable market limit, as determined by our support team.

  1. What Is Not Covered

The Lifetime Warranty does not cover:

  • Normal wear and tear (natural leather aging, patina, creasing)
  • Damage caused by misuse, accidents, fire, water exposure, pets, or improper storage
  • Unauthorized alterations or third-party modifications
  • Cosmetic preferences or changes in fit due to body size fluctuation
  • Loss or theft
  1. Fair Use Policy

This Program is designed for genuine defect protection, not repeated product upgrades or misuse.

We reserve the right to:

  • Decline claims that show signs of abuse, negligence, or intentional damage
  • Limit coverage if repeated claims indicate misuse
  • Request return of defective items in certain cases for verification
  1. Warranty Transferability
  • The Lifetime Warranty is non-transferable.
  • It applies only to the original purchaser and cannot be resold or gifted separately.
  1. Shipping & Logistics
  • For approved replacements:
    • Domestic and International shipping will be covered or subsidized.
  • In some cases, customers may be asked to return the defective item before replacement.
  1. Claim Approval & Resolution

All warranty claims are:

  • Reviewed on a case-by-case basis
  • Subject to verification
  • Final approval rests solely with the brand

Decisions made under this Program are final.

  1. Program Modifications & Termination

We reserve the right to:

  • Update these Terms & Conditions at any time
  • Modify or discontinue the Program for future purchases

Any active warranties purchased prior to changes will remain honored under the original terms.

  1. Contact & Support

For all warranty-related inquiries, please contact our support team with your order number and supporting documentation.